406 lines
No EOL
11 KiB
C#
406 lines
No EOL
11 KiB
C#
using System;
|
|
using System.IO;
|
|
using System.Xml;
|
|
using System.Collections;
|
|
|
|
namespace Server.Engines.Reports
|
|
{
|
|
public class StaffHistory : PersistableObject
|
|
{
|
|
#region Type Identification
|
|
public static readonly PersistableType ThisTypeID = new PersistableType( "stfhst", new ConstructCallback( Construct ) );
|
|
|
|
private static PersistableObject Construct()
|
|
{
|
|
return new StaffHistory();
|
|
}
|
|
|
|
public override PersistableType TypeID{ get{ return ThisTypeID; } }
|
|
#endregion
|
|
|
|
private PageInfoCollection m_Pages;
|
|
private QueueStatusCollection m_QueueStats;
|
|
|
|
private Hashtable m_UserInfo;
|
|
private Hashtable m_StaffInfo;
|
|
|
|
public PageInfoCollection Pages{ get{ return m_Pages; } set{ m_Pages = value; } }
|
|
public QueueStatusCollection QueueStats{ get{ return m_QueueStats; } set{ m_QueueStats = value; } }
|
|
|
|
public Hashtable UserInfo{ get{ return m_UserInfo; } set{ m_UserInfo = value; } }
|
|
public Hashtable StaffInfo{ get{ return m_StaffInfo; } set{ m_StaffInfo = value; } }
|
|
|
|
public void AddPage( PageInfo info )
|
|
{
|
|
lock ( SaveLock )
|
|
m_Pages.Add( info );
|
|
|
|
info.History = this;
|
|
}
|
|
|
|
public StaffHistory()
|
|
{
|
|
m_Pages = new PageInfoCollection();
|
|
m_QueueStats = new QueueStatusCollection();
|
|
|
|
m_UserInfo = new Hashtable( StringComparer.OrdinalIgnoreCase );
|
|
m_StaffInfo = new Hashtable( StringComparer.OrdinalIgnoreCase );
|
|
}
|
|
|
|
public StaffInfo GetStaffInfo( string account )
|
|
{
|
|
lock ( RenderLock )
|
|
{
|
|
if ( account == null || account.Length == 0 )
|
|
return null;
|
|
|
|
StaffInfo info = m_StaffInfo[account] as StaffInfo;
|
|
|
|
if ( info == null )
|
|
m_StaffInfo[account] = info = new StaffInfo( account );
|
|
|
|
return info;
|
|
}
|
|
}
|
|
|
|
public UserInfo GetUserInfo( string account )
|
|
{
|
|
if ( account == null || account.Length == 0 )
|
|
return null;
|
|
|
|
UserInfo info = m_UserInfo[account] as UserInfo;
|
|
|
|
if ( info == null )
|
|
m_UserInfo[account] = info = new UserInfo( account );
|
|
|
|
return info;
|
|
}
|
|
|
|
public static readonly object RenderLock = new object();
|
|
public static readonly object SaveLock = new object();
|
|
|
|
public void Save()
|
|
{
|
|
lock ( SaveLock )
|
|
{
|
|
string path = Path.Combine( Core.BaseDirectory, "staffHistory.xml" );
|
|
PersistanceWriter pw = new XmlPersistanceWriter( path, "Staff" );
|
|
|
|
pw.WriteDocument( this );
|
|
|
|
pw.Close();
|
|
}
|
|
}
|
|
|
|
public void Load()
|
|
{
|
|
string path = Path.Combine( Core.BaseDirectory, "staffHistory.xml" );
|
|
|
|
if ( !File.Exists( path ) )
|
|
return;
|
|
|
|
PersistanceReader pr = new XmlPersistanceReader( path, "Staff" );
|
|
|
|
pr.ReadDocument( this );
|
|
|
|
pr.Close();
|
|
}
|
|
|
|
public override void SerializeChildren( PersistanceWriter op )
|
|
{
|
|
for ( int i = 0; i < m_Pages.Count; ++i )
|
|
m_Pages[i].Serialize( op );
|
|
|
|
for ( int i = 0; i < m_QueueStats.Count; ++i )
|
|
m_QueueStats[i].Serialize( op );
|
|
}
|
|
|
|
public override void DeserializeChildren( PersistanceReader ip )
|
|
{
|
|
DateTime min = DateTime.Now - TimeSpan.FromDays( 8.0 );
|
|
|
|
while ( ip.HasChild )
|
|
{
|
|
PersistableObject obj = ip.GetChild();
|
|
|
|
if ( obj is PageInfo )
|
|
{
|
|
PageInfo pageInfo = obj as PageInfo;
|
|
|
|
pageInfo.UpdateResolver();
|
|
|
|
if ( pageInfo.TimeSent >= min || pageInfo.TimeResolved >= min )
|
|
{
|
|
m_Pages.Add( pageInfo );
|
|
pageInfo.History = this;
|
|
}
|
|
else
|
|
{
|
|
pageInfo.Sender = null;
|
|
pageInfo.Resolver = null;
|
|
}
|
|
}
|
|
else if ( obj is QueueStatus )
|
|
{
|
|
QueueStatus queueStatus = obj as QueueStatus;
|
|
|
|
if ( queueStatus.TimeStamp >= min )
|
|
m_QueueStats.Add( queueStatus );
|
|
}
|
|
}
|
|
}
|
|
|
|
public StaffInfo[] GetStaff()
|
|
{
|
|
StaffInfo[] staff = new StaffInfo[m_StaffInfo.Count];
|
|
int index = 0;
|
|
|
|
foreach ( StaffInfo staffInfo in m_StaffInfo.Values )
|
|
staff[index++] = staffInfo;
|
|
|
|
return staff;
|
|
}
|
|
|
|
public void Render( ObjectCollection objects )
|
|
{
|
|
lock ( RenderLock )
|
|
{
|
|
objects.Add( GraphQueueStatus() );
|
|
|
|
StaffInfo[] staff = GetStaff();
|
|
|
|
BaseInfo.SortRange = TimeSpan.FromDays( 7.0 );
|
|
Array.Sort( staff );
|
|
|
|
objects.Add( GraphHourlyPages( m_Pages, PageResolution.None, "New pages by hour", "graph_new_pages_hr" ) );
|
|
objects.Add( GraphHourlyPages( m_Pages, PageResolution.Handled, "Handled pages by hour", "graph_handled_pages_hr" ) );
|
|
objects.Add( GraphHourlyPages( m_Pages, PageResolution.Deleted, "Deleted pages by hour", "graph_deleted_pages_hr" ) );
|
|
objects.Add( GraphHourlyPages( m_Pages, PageResolution.Canceled, "Canceled pages by hour", "graph_canceled_pages_hr" ) );
|
|
objects.Add( GraphHourlyPages( m_Pages, PageResolution.Logged, "Logged-out pages by hour", "graph_logged_pages_hr" ) );
|
|
|
|
BaseInfo.SortRange = TimeSpan.FromDays( 1.0 );
|
|
Array.Sort( staff );
|
|
|
|
objects.Add( ReportTotalPages( staff, TimeSpan.FromDays( 1.0 ), "1 Day" ) );
|
|
objects.AddRange( (PersistableObject[])ChartTotalPages( staff, TimeSpan.FromDays( 1.0 ), "1 Day", "graph_daily_pages" ) );
|
|
|
|
BaseInfo.SortRange = TimeSpan.FromDays( 7.0 );
|
|
Array.Sort( staff );
|
|
|
|
objects.Add( ReportTotalPages( staff, TimeSpan.FromDays( 7.0 ), "1 Week" ) );
|
|
objects.AddRange( (PersistableObject[])ChartTotalPages( staff, TimeSpan.FromDays( 7.0 ), "1 Week", "graph_weekly_pages" ) );
|
|
|
|
BaseInfo.SortRange = TimeSpan.FromDays( 30.0 );
|
|
Array.Sort( staff );
|
|
|
|
objects.Add( ReportTotalPages( staff, TimeSpan.FromDays( 30.0 ), "1 Month" ) );
|
|
objects.AddRange( (PersistableObject[])ChartTotalPages( staff, TimeSpan.FromDays( 30.0 ), "1 Month", "graph_monthly_pages" ) );
|
|
|
|
for ( int i = 0; i < staff.Length; ++i )
|
|
objects.Add( GraphHourlyPages( staff[i] ) );
|
|
}
|
|
}
|
|
|
|
public static int GetPageCount( StaffInfo staff, DateTime min, DateTime max )
|
|
{
|
|
return GetPageCount( staff.Pages, PageResolution.Handled, min, max );
|
|
}
|
|
|
|
public static int GetPageCount( PageInfoCollection pages, PageResolution res, DateTime min, DateTime max )
|
|
{
|
|
int count = 0;
|
|
|
|
for ( int i = 0; i < pages.Count; ++i )
|
|
{
|
|
if ( res != PageResolution.None && pages[i].Resolution != res )
|
|
continue;
|
|
|
|
DateTime ts = pages[i].TimeResolved;
|
|
|
|
if ( ts >= min && ts < max )
|
|
++count;
|
|
}
|
|
|
|
return count;
|
|
}
|
|
|
|
private BarGraph GraphQueueStatus()
|
|
{
|
|
int[] totals = new int[24];
|
|
int[] counts = new int[24];
|
|
|
|
DateTime max = DateTime.Now;
|
|
DateTime min = max - TimeSpan.FromDays( 7.0 );
|
|
|
|
for ( int i = 0; i < m_QueueStats.Count; ++i )
|
|
{
|
|
DateTime ts = m_QueueStats[i].TimeStamp;
|
|
|
|
if ( ts >= min && ts < max )
|
|
{
|
|
DateTime date = ts.Date;
|
|
TimeSpan time = ts.TimeOfDay;
|
|
|
|
int hour = time.Hours;
|
|
|
|
totals[hour] += m_QueueStats[i].Count;
|
|
counts[hour]++;
|
|
}
|
|
}
|
|
|
|
BarGraph barGraph = new BarGraph( "Average pages in queue", "graph_pagequeue_avg", 10, "Time", "Pages", BarGraphRenderMode.Lines );
|
|
|
|
barGraph.FontSize = 6;
|
|
|
|
for ( int i = 7; i <= totals.Length+7; ++i )
|
|
{
|
|
int val;
|
|
|
|
if ( counts[i%totals.Length] == 0 )
|
|
val = 0;
|
|
else
|
|
val = (totals[i%totals.Length] + (counts[i%totals.Length] / 2)) / counts[i%totals.Length];
|
|
|
|
int realHours = i%totals.Length;
|
|
int hours;
|
|
|
|
if ( realHours == 0 )
|
|
hours = 12;
|
|
else if ( realHours > 12 )
|
|
hours = realHours - 12;
|
|
else
|
|
hours = realHours;
|
|
|
|
barGraph.Items.Add( hours + (realHours >= 12 ? " PM" : " AM"), val );
|
|
}
|
|
|
|
return barGraph;
|
|
}
|
|
|
|
private BarGraph GraphHourlyPages( StaffInfo staff )
|
|
{
|
|
return GraphHourlyPages( staff.Pages, PageResolution.Handled, "Average pages handled by " + staff.Display, "graphs_" + staff.Account.ToLower() + "_avg" );
|
|
}
|
|
|
|
private BarGraph GraphHourlyPages( PageInfoCollection pages, PageResolution res, string title, string fname )
|
|
{
|
|
int[] totals = new int[24];
|
|
int[] counts = new int[24];
|
|
|
|
DateTime[] dates = new DateTime[24];
|
|
|
|
DateTime max = DateTime.Now;
|
|
DateTime min = max - TimeSpan.FromDays( 7.0 );
|
|
|
|
bool sentStamp = ( res == PageResolution.None );
|
|
|
|
for ( int i = 0; i < pages.Count; ++i )
|
|
{
|
|
if ( res != PageResolution.None && pages[i].Resolution != res )
|
|
continue;
|
|
|
|
DateTime ts = ( sentStamp ? pages[i].TimeSent : pages[i].TimeResolved );
|
|
|
|
if ( ts >= min && ts < max )
|
|
{
|
|
DateTime date = ts.Date;
|
|
TimeSpan time = ts.TimeOfDay;
|
|
|
|
int hour = time.Hours;
|
|
|
|
totals[hour]++;
|
|
|
|
if ( dates[hour] != date )
|
|
{
|
|
counts[hour]++;
|
|
dates[hour] = date;
|
|
}
|
|
}
|
|
}
|
|
|
|
BarGraph barGraph = new BarGraph( title, fname, 10, "Time", "Pages", BarGraphRenderMode.Lines );
|
|
|
|
barGraph.FontSize = 6;
|
|
|
|
for ( int i = 7; i <= totals.Length+7; ++i )
|
|
{
|
|
int val;
|
|
|
|
if ( counts[i%totals.Length] == 0 )
|
|
val = 0;
|
|
else
|
|
val = (totals[i%totals.Length] + (counts[i%totals.Length] / 2)) / counts[i%totals.Length];
|
|
|
|
int realHours = i%totals.Length;
|
|
int hours;
|
|
|
|
if ( realHours == 0 )
|
|
hours = 12;
|
|
else if ( realHours > 12 )
|
|
hours = realHours - 12;
|
|
else
|
|
hours = realHours;
|
|
|
|
barGraph.Items.Add( hours + (realHours >= 12 ? " PM" : " AM"), val );
|
|
}
|
|
|
|
return barGraph;
|
|
}
|
|
|
|
private Report ReportTotalPages( StaffInfo[] staff, TimeSpan ts, string title )
|
|
{
|
|
DateTime max = DateTime.Now;
|
|
DateTime min = max - ts;
|
|
|
|
Report report = new Report( title + " Staff Report", "400" );
|
|
|
|
report.Columns.Add( "65%", "left", "Staff Name" );
|
|
report.Columns.Add( "35%", "center", "Page Count" );
|
|
|
|
for ( int i = 0; i < staff.Length; ++i )
|
|
report.Items.Add( staff[i].Display, GetPageCount( staff[i], min, max ) );
|
|
|
|
return report;
|
|
}
|
|
|
|
private PieChart[] ChartTotalPages( StaffInfo[] staff, TimeSpan ts, string title, string fname )
|
|
{
|
|
DateTime max = DateTime.Now;
|
|
DateTime min = max - ts;
|
|
|
|
PieChart staffChart = new PieChart( title + " Staff Chart", fname + "_staff", true );
|
|
|
|
int other = 0;
|
|
|
|
for ( int i = 0; i < staff.Length; ++i )
|
|
{
|
|
int count = GetPageCount( staff[i], min, max );
|
|
|
|
if ( i < 12 && count > 0 )
|
|
staffChart.Items.Add( staff[i].Display, count );
|
|
else
|
|
other += count;
|
|
}
|
|
|
|
if ( other > 0 )
|
|
staffChart.Items.Add( "Other", other );
|
|
|
|
PieChart resChart = new PieChart( title + " Resolutions", fname + "_resol", true );
|
|
|
|
int countTotal = GetPageCount( m_Pages, PageResolution.None, min, max );
|
|
int countHandled = GetPageCount( m_Pages, PageResolution.Handled, min, max );
|
|
int countDeleted = GetPageCount( m_Pages, PageResolution.Deleted, min, max );
|
|
int countCanceled = GetPageCount( m_Pages, PageResolution.Canceled, min, max );
|
|
int countLogged = GetPageCount( m_Pages, PageResolution.Logged, min, max );
|
|
int countUnres = countTotal - ( countHandled + countDeleted + countCanceled + countLogged );
|
|
|
|
resChart.Items.Add( "Handled", countHandled );
|
|
resChart.Items.Add( "Deleted", countDeleted );
|
|
resChart.Items.Add( "Canceled", countCanceled );
|
|
resChart.Items.Add( "Logged Out", countLogged );
|
|
resChart.Items.Add( "Unresolved", countUnres );
|
|
|
|
return new PieChart[]{ staffChart, resChart };
|
|
}
|
|
}
|
|
} |